Shipping and Delivery

Shipping/Return Policy

Billing and Shipping address must match to avoid delays in delivery.

1. How long is processing, shipping, and delivery?

Your order is processed within 48hrs during normal business hours (central standard time) Monday-Friday. Your order will be shipped via USPS within 48hrs after processing is complete during normal business hours (central standard time) Monday-Friday. You should receive your order within 3-5 Business days after processing (excluding national holidays). ON ALL SALE ITEMS PLEASE ALLOW ADDITIONAL 3-7 BUSINESS FOR SHIPPING.
International Shipping is 7-10 Business days (excluding national holidays).

2. When & where will my tracking number be available ?

Your tracking number will be emailed to the email address you provide during checkout. Your tracking number will be available 24hrs after shipping. Please Track Your Package at Please check your spam folder if you don’t see it inside your inbox. If you haven’t received a tracking number within five days of placing your order please feel free to our contact customer service department 314-585-5615 or email

3. Can I make changes to my order?

Orders cannot to be altered or changed once your payment is complete. Customer satisfaction is very important to us if you email us within 15 minutes of completing purchase we will consider accommodating your request, however changes and alterations ARE NOT gauranteed.

4. Can I return/exchange my order?

We pride ourselves on low returns as the quality of our products are high and affordable. We do not except returns/ exchanges on opened, used, worn, tampered with, color treated, chemically processed purchases. If for any reason outside these circumstances please contact our customer service department at 314-585-5615 or email us at and we do our best to accommodate you.

All Sales are final on custom coloring provided by Lavish and Luxury Hair Co.

Our Business Hours Are Monday-Friday 9AM-5Pm CENTRAL STANDARD TIME

Contact our customer service department at 314-585-5615 or email us at

Thank you for purchasing and being a member of Lavish and Luxury Hair Co.!